Healthcare organizations can't afford IT that slows care down. Pivot Point Consulting delivers managed IT services tailored to your environment, workflows, and outcomes—not a generic support model. Rated #1 Best in KLAS for Managed IT Services four consecutive years.
Our managed IT services cover everything from frontline support to enterprise integration and ongoing application maintenance, so your team can focus on what matters most. Each service is designed to deliver measurable outcomes, system reliability, and compliance with your existing environment.
Daily maintenance doesn't have to fall on your internal staff. We provide flexible, expert application support across incident management, service requests, special projects, and optimization, with an average of 9 years of experience and 5 certifications per team member.
Stable operations managed end-to-end
Daily maintenance doesn't have to fall on your internal staff. We provide flexible, expert application support across incident management, service requests, special projects, and optimization, with an average of 9 years of experience and 5 certifications per team member.
Keep systems current without the disruption
Under-resourced or inconsistently governed upgrade programs force organizations to pay twice—first in remediation, then in the disruption caused by delayed initiatives. We provide full-cycle upgrade services, support, and maintenance across your EHR and enterprise applications.
Fast, consistent IT resolution without growing headcount
Routine helpdesk tickets—password resets, access issues, connectivity problems—are a tax on productivity. As a dedicated healthcare IT service provider, we resolve issues quickly, consistently, and at scale.
Expert clinical support that protects care delivery
EHR and clinical workflow issues don't just frustrate care teams; they slow documentation, delay orders, and ultimately affect patients. Our U.S.-based clinical service desk specialists resolve EHR and workflow issues around the clock, with over 90% first call resolution.
Patient-facing technology support
The digital front door only works if patients can use it. Our patient portal service desk provides dedicated Tier-1 support for patient-facing tools 24/7/365, with healthcare-trained agents who adapt to your environment.
Outsource the analytics work, keep the insight
When reporting becomes a bottleneck, leaders may wait weeks for answers and make decisions without reliable insight. We provide dedicated analytics resources and a managed service operating framework to keep your reporting running.
Embedded healthcare IT experts when you need them
Our talent solutions experts place experienced, embedded healthcare IT consultants directly into your operations, using the same always-on, operationally grounded approach that defines our managed services.
Real outcomes from our managed IT services clients.
A regional health system partnered with Pivot Point Consulting to overhaul its IT and patient service desk operations. The result: dramatically faster response times and measurable cost reduction.
// Staff augmentation
Go-lives, acquisitions, and urgent strategic initiatives create surge moments that hiring simply can't keep pace with. Pivot Point Consulting's staff augmentation services provide fast access to proven, credentialed healthcare IT specialists deployed as a true extension of your team.
Expert perspectives on the challenges and opportunities faced by today's health systems.
How healthcare organizations can reduce IT costs, eliminate redundancy, and create headroom for emerging technologies.
Read hereThere's a shift in that many organizations are very heavy on strategic priorities, with AI being one of those. They need a partner like a managed services group to support the day-to-day breaks and fixes so they can focus on those initiatives.
They really understand the complex kind of healthcare IT support continuum, I think, just as much as any vendor on the market right now.
Our most frequently asked managed IT services questions, answered.
Have any questions? →Our healthcare IT managed services include clinical and IT service desks, integration, patient engagement support, analytics and AI as a service, upgrade support and maintenance, and implementation. Each capability is designed to reduce operational burden and deliver measurable, defined outcomes.
Our managed IT services are one part of a broader healthcare IT practice built around your needs.
Full-lifecycle support for Epic, Oracle Cerner, and MEDITECH—from implementation and optimization to integration and upgrade support.
Build the data foundation and operating model your organization needs to move from reporting backlogs to real decision intelligence.
When the operational picture is stable, leaders turn to strategy—vendor selection, IT process optimization, and long-term IT roadmaps.
